Privacy Policy

Depending on how far you go through the flow, we may collect:

• Your photo of the infringement notice — sent to our AI provider (Anthropic) to read the fine details. We don't store the photo itself on our servers.
• Fine details — issuer, state, date, time, amount, location, and the fine/notice number, as extracted or entered.
• Your dispute details — the reason category you select and any free-text notes you add.
• Your email address — only if you choose to enter one, to let you return to a saved dispute later.
• Payment information — handled entirely by Stripe. We receive confirmation that you paid, never your card details.

What we deliberately don't collect: evidence photos you attach as proof (receipts, damage photos, etc.) and any name, address, or contact details you type directly into the letter text stay in your browser only — they're never uploaded to us or sent to the AI. They only leave your device if you copy the letter or download the PDF yourself.

• To read your notice and draft your appeal letter.
• To process payment for unlocking a letter.
• To let you return to a saved dispute (if you gave us an email).
• To operate, secure, and improve the Service.

We don't sell your personal information, and we don't use it for advertising.

We share personal information with the service providers we rely on to run AppealMate AU:

• Anthropic (Claude API) — processes your notice photo and dispute details to draft the letter. Anthropic is based in the United States; your information may be processed there.
• Stripe — processes payment. Stripe may process data outside Australia depending on your payment method.
• Supabase — hosts our database (saved disputes). Depending on which region we host the project in, this may involve storage outside Australia.

Where personal information is disclosed overseas, we take reasonable steps consistent with Australian Privacy Principle 8 to ensure it's handled in a way consistent with the APPs, but overseas recipients aren't always subject to the same privacy laws as Australia. We don't otherwise sell or share your information with third parties.

AppealMate AU does not currently set tracking or advertising cookies. If we add analytics or similar tools in future, we'll update this policy first.

A saved dispute (fine details, your notes, and the generated letter) is kept for as long as needed to provide the Service, and to meet our own record-keeping and legal obligations. You can ask us to delete a saved dispute at any time — see Section 7.

We take reasonable technical and organisational steps to protect the personal information we hold, including restricting database access to our servers only. No online service can guarantee absolute security. If we experience a data breach likely to result in serious harm, we'll handle it under the Notifiable Data Breaches scheme, including notifying affected individuals and the OAIC where required.

Under the Australian Privacy Principles, you can ask us to access, correct, or delete the personal information we hold about you. Contact us at iftekhar7791@gmail.com to make a request or raise a privacy concern. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

AppealMate AU isn't directed at children, and you must be at least 18 to use it (see our Terms of Service).

We may update this policy from time to time. We'll update the “Last updated” date above when we do.

Privacy questions or requests: iftekhar7791@gmail.com